Política de envío

Welcome to Nuray! We are delighted to ensure a smooth and pleasant shopping experience, please review our shipping policy below.

Processing Time

• Order Processing: All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
• Order Modifications: Once an order is placed, it cannot be modified. Please ensure all details are correct before completing your purchase.

Domestic Shipping Rates and Estimates

• Standard Shipping:
  • Estimated Delivery Time: 3-5 business days
  • Cost: $5.99 (free for orders over $50)
• Express Shipping:
  • Estimated Delivery Time: 1-3 business days
  • Cost: $15.99

International Shipping

• Availability: We currently offer international shipping to most countries. If your country is not available at checkout, please contact our customer service team for assistance.
• International Shipping Rates:
  • Estimated Delivery Time: 3-5 business days
  • Cost: Calculated at checkout based on your location and order weight.
• Customs and Duties: International orders may be subject to customs duties and taxes, which are the responsibility of the recipient. Nuray is not responsible for any additional charges incurred.

Order Tracking

• Tracking Information: Once your order has shipped, you will receive an email with tracking information. You can track your order using the provided link.
• Lost or Stolen Packages: Nuray is not responsible for lost or stolen packages. If your package is lost or stolen, please contact the shipping carrier directly.

Shipping Address

• Accuracy: Please ensure your shipping address is correct. Nuray is not responsible for orders shipped to incorrect addresses provided by the customer.
• Changes: If you need to change your shipping address, please contact us immediately. Once your order has shipped, we cannot change the address.

Delays

• Unexpected Delays: While we strive to ensure timely delivery, unforeseen circumstances (e.g., weather, natural disasters, carrier delays) may affect delivery times. We appreciate your patience and understanding in such cases.

Contact Us

If you have any questions or concerns about your order, please contact our customer service team at orders@nuraybrand.com. We are here to help!

Thank you for shopping with Nuray!